Cancellation & Refund Policy

1. Cancellation Policy:

   • Cancellation requests must be submitted in writing or via email to our customer service team.
   • The cancellation fee will vary depending on the timing of your cancellation and the type of cruise package booked.
   • Cancellations made within 90 days of the departure date may incur a cancellation fee.
   • Cancellations made after the departure date or failure to show up for the cruise will result in forfeiture of the entire booking amount.

2. Refund Policy:

   • Refunds will be processed based on the cancellation policy outlined above.
   • Refunds will be issued to the original payment method used for the booking.
   • Refunds may take 6 days to process, depending on the payment method and financial institution.
   • No refunds will be provided for any unused portion of the cruise package once the cruise has commenced.

3. Exceptions:

   • In case of cancellation due to unforeseen circumstances such as natural disasters or medical emergencies, we may offer a full or partial refund at our discretion.
   • Requests for refunds based on exceptional circumstances must be supported by relevant documentation.

4. Modification of Booking:

   • Changes to the booking, such as rescheduling or transferring the reservation to another individual, may be allowed subject to availability and additional fees.

5. No Show Policy:

   • Failure to show up for the cruise without prior notice will result in forfeiture of the entire booking amount.

6. Contact Us:

   • If you need to cancel your booking or have any questions about our cancellation and refund policy, please contact our customer service team at tripti@theroyalroute.co.in OR call us at 9265769700

This Cancellation & Refund Policy was last updated on 04/05/2024.